Please first visit your profile and click “My Returns". There you can then “Request New Return”.Note: If you don’t have a registered profile, please follow this link: Click Here
Returns and Refunds
You have 30 days after receiving your order to request a return and receive a full refund.
We offer free returns for our UK customers. After requesting a return, a prepaid return shipping label and a packing slip will be provided by email. Print both documents. Enclose the Packing slip in your return package. Bring the prepaid shipping label with you at the post office to ship your parcel free of charge. Read full policy
Do you wish to return an item you have already purchased? It’s as easy as this: You can carry out the return either via our customer hotline or directly via our shop’s online returns portal. You can complete your online return in 3 short, convenient steps:
Now select all orders (and items) you wish to return and then click “Continue”.
You have the option to choose a suitable reason for your return from the fixed options. You can also upload a photo and comment on your entry. When you are finished, please click “Send Request”.
You can keep track of its current status under the heading “My Returns”. In addition, you are notified of all progress and changes to your return separately by email.